This is another great update coming at you from Art of Chat! 

New Reports & SFTP Export:

Featuring two new data sources for the Report Designer!

• Audit Log Track user log activity.

• Conversations View all conversational activity between customers and staff 

• Export SFTP Account holders can save directly to their outbox

SecureChat:

New & Exciting feature providing ability to communicate in secure, HIPAA-compliant manner! 

• Customers chat securely!

• Choose to include buttons when sending Reminder messages via TextCards or Text messages

• Automatic notification to the customer of unviewed/pending messages

• Custom settings available

  

Chat Improvements:

• Side panel displays Contact details

• Chat Heads appear next to chat bubble to identify the speaker

• Send JPG, PNG & GIF images with paperclip attachment icon

• Toggle to SecureChat with simple Lock button!

• New icons on chat bubble to let you know if a message was viewed

• Easier access to Templates

• Editable templates with expanded view

• Ability to create your own Global (for your team) or Private (for you) Templates

Recent Updates Pane:

• Panel showing all the recent updates

• Request a Feature button

Thanks for this amazing update! We couldn’t have done it without our amazing development team. We tip our hats to you!